Azoogi LED Lighting – Credit, Refund & Replacement Policy

1. Your Consumer Rights

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

2. Warranty Terms

When Warranty Begins
The warranty period begins on the date of delivery as shown on your invoice or receipt. Proof of purchase is required for all warranty claims.

Warranty Duration

Unless otherwise stated at the time of sale or in product documentation:

• Standard warranty: As specified in the product’s technical datasheet or other official documentation provided at the time of purchase.
• Extended warranty (if applicable): As specified in the project documentation provided to you at the time of sale or installation.

Always refer to the product technical datasheet or project documentation for the most accurate warranty duration for each item.

What the Warranty Covers
This warranty covers defects in materials and workmanship under normal use. If a product fails under warranty, Azoogi will, at its discretion:

• Repair the product
• Replace it with an equivalent item
• Issue a credit or refund, consistent with ACL

Exclusions – What the Warranty Does Not Cover
This warranty does not cover:

• Damage from misuse, abuse, neglect, accident, improper installation or servicing
• Damage from power surges or electrical issues external to the product
• Normal wear and tear or cosmetic damage that does not affect performance
• Products that have been altered, tampered with or repaired by unauthorised parties
• Labour, installation or removal costs unless specifically agreed in writing at the time of sale
• Loss or damage arising from use outside the product’s specifications

Labour / Service Costs
If a defect is determined to be caused by the product itself within the warranty period, Azoogi will cover the reasonable cost to repair or replace the product itself. Labour or contractor fees for removal or installation are not automatically covered, unless explicitly agreed in writing at the time of purchase.

3. Refunds, Returns & Change of Mind

Returns Due to Change of Mind (Non-fault)
Change-of-mind returns are discretionary.

• Notify us within 7 days of receiving the goods
• Items must be unused, undamaged, and in original packaging
• Custom, made-to-order, or cut-length products cannot be returned for change-of-mind
• If accepted, a 25% restocking fee may apply
• Credits (rather than refunds) may be provided for change-of-mind returns
• You are responsible for return shipping unless agreed otherwise

Returns for Faulty or Defective Goods

• If a product is faulty, defective, incorrect or damaged on arrival, you may request a repair, replacement or refund under ACL and this policy
• Notify us promptly — ideally within 7 days of noticing the fault or damage
• Provide proof of purchase, and photos or videos of the issue
• We will assess the claim and advise next steps (repair, replacement, refund)
• For valid defects, Azoogi will cover return shipping costs

Refusal of Returns or Repairs
We may refuse a return, repair, or refund if:

• The product has been misused, altered, damaged after delivery, or repaired by unauthorised persons
• The fault is due to external factors outside product scope
• The request falls outside warranty / claim period
• The request is for a non-fault return beyond the allowed window

4. Timeframes & Processing

Once a valid claim is approved and we receive the returned item, we will process repairs, replacements, or refunds within 5 business days. Refunds will be made via the original payment method (or as otherwise agreed). Credits will be applied to your Azoogi trade account. The assessment period may take additional time, but we will communicate status updates.

5. How to Lodge a Claim or Return

1. Email us at support@azoogi.com or call 1300 641 261.
2. Include:
   • Invoice / proof of purchase
   • Product name / model / serial number and quantities
   • Description of fault or reason for return
   • Photos or videos showing the issue
3. We’ll respond with next steps (return address, repair options, etc.).
4. Ship the item (if requested) in its original or equivalent packaging to avoid further damage in transit.

6. Governing Law

This policy is governed by the laws of New South Wales, Australia. Azoogi reserves the right to amend this policy at any time.